IIE Higher Certificate in Information Technology in Support Services

Overview

​The IIE Higher Certificate in IT in Support Services will equip the student with the skills to provide technical assistance and computer-related support in the business environment. Subjects focus on end-user computing, helpdesk support, basic web development, as well as business practice and communication. This qualification will offer a technical background in the discipline of networks and applications.

• Braamfontein
• Bloemfontein
• Cape Town
• Durban
• Nelson Mandela Bay
• Pretoria CBD
• Polokwane

Skills You Will Develop

The skills developed during the duration of this IIE qualification include troubleshooting and problem-solving skills.

Possible Careers

• Support technician
• Helpdesk support technician
• Network LAN technician
• System support

Course Outline

On Campus

This is a one-year full-time qualification offered by The Independent Institute of Education (The IIE) at IIE Rosebank College. Face-to-face lectures take place during the day on weekdays at the following campuses: Braamfontein, Cape Town, Durban, Polokwane,  Bloemfontein, Nelson Mandela Bay and Pretoria CBD.

Modules

• Digital and Academic Literacies
• Computer Architecture
• Help Desk
• Introduction to Quantitative Thinking and Techniques
• Work Integrated Learning
• Client Systems Configuration
• Network Architecture A
• Introduction to Cyber Security

Requirements

Minimum Admission Requirements

Senate Discretionary Admissions

Mature Age Exemption

Candidates must have attempted the Senior Certificate or equivalent, attained the age of 23 before or during the first year of registration with three years' work experience and proven ability relating to the proposed programme as well as adequate communication skills; OR Candidates must have attained the age of 45 before or during the first year of registration.

Recognition of Prior Learning (RPL)

Where candidates do not satisfy the formal admission requirements for this qualification, The IIE may consider an admission application in terms of the Credit Accumulation and Transfer, Recognition of Prior Learning and Qualification Completion Policy (IIE010).

General Education Development (GED) - An USA qualification developed by the American Council on Education (ACE)

Candidates with a GED qualification may be admitted if they have a SAQA Evaluation Certificate with NSC L4 equivalence, as well as minimum score of 145 out of 200 for all 4 GED subjects.

OQSF Qualifications

Candidates with an OQSF Level 4 120-credit cognate qualification may admitted once access and approved by the relevant Head of Faculty.

Important Information

• To be awarded this qualification, a minimum final year mark of 50% for each module must be achieved.

We've got your back!

All our IIE Rosebank College registered students get free software. The software includes and is not limited to MS Excel, MS Project, MS Word, MS PowerPoint and MS Outlook, which come with Office 365 bundle. Students can  access the software online using their RCCONNECT email addresses on office 365 or visit the campus IT Department to get FTP access to download the software.

DEVICE REQUIREMENTS 
To get the best out of the blended learning experience, you will need the following minimum requirements: a computer or laptop with WI-FI, Windows 10 or higher, Intel Pentium 4 Processor or Higher, 1 gigahertz (GHz) or faster processor or a System on a Chip (SoC), 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit (Or Higher) for your RAM, 16 GB for 32-bit OS 32 GB for 64-bit OS (or Higher) Hard Drive space, DirectX 9 or later with WDDM 1.0 driver for your Graphics card, and a Screen Resolution of a minimum 1280 x 800

NB: this information was accurate at the time of publication. The Independent Institute of Education (The IIE) reserves the right to alter any of the content prior to commencement of registration due to changes in regulation, policy, market requirements or any other valid reason.

Accreditation

The IIE Higher Certificate in Information Technology in Support Services by the Council on Higher Education (CHE) and is registered by the South African Qualifications Authority (SAQA) on the National Qualifications Framework (NQF) as a 120-credit qualification on Level 5 (SAQA ID No: 81866). On successful completion, you will receive a Higher Certificate in Information Technology in Support Services from The Independent Institute of Education (The IIE), a leading registered private provider of higher education in South Africa.

International Students

If you are an international student, you must ensure that:

• you have an equivalent qualification to the aforementioned;
• your equivalent qualification is evaluated by the South African Qualifications Authority (SAQA);
• you have a valid study visa issued in the name of The Independent Institute of Education (The IIE) that covers the duration of your studies.
• An USAf Exemption Certificate is required - the Office of the Registrar will facilitate, on behalf of the student, an application for degree admission to USAf, once the student has provided proof of payment to USAf.

Pathways

The Independent Institute of Education (THE IIE) offers you the opportunity to start with a higher certificate and progress into a diploma or degree. There are several pathways offered by The IIE at IIE Rosebank College, that enable access to higher-level qualifications. Speak to the student advisor for more information.