The IIE Higher Certificate in IT in Support Services will equip the student with the skills to provide technical assistance and computer-related support in the business environment. Subjects focus on end-user computing, helpdesk support, basic web development, as well as business practice and communication. This qualification will offer a technical background in the discipline of network and applications.



WHAT YOU CAN BECOME

Upon completion of this qualification, you can work as a Support or Network Technician or Web Developer.

POSSIBLE CAREERS

  • Support technician.
  • Helpdesk support technician.
  • Network LAN technician.
  • System support 

SKILLS YOU WILL DEVELOP

The skills developed during the duration of this IIE qualification include troubleshooting and problem-solving skills.

TIME NEEDED TO COMPLETE YOUR QUALIFICATION

Full-time: This is a one-year full-time qualification offered by The Independent Institute of Education (The IIE). Full-time lectures take place during the day on weekdays at the following campuses: Braamfontein, Bloemfontein, Cape Town, Durban, Pretoria Sunnyside, Pietermaritzburg Port Elizabeth and Polokwane.

Part-time: This IIE qualification can also be completed on a part-time basis on Saturdays at the following campuses: Braamfontein, Durban and Pretoria CBD.

THE WEIGHT YOUR FUTURE QUALIFICATION CARRIES

The IIE Higher Certificate in Information Technology in Support Services by the Council on Higher Education (CHE) and is registered by the South African Qualifications Authority (SAQA) on the National Qualifications Framework (NQF) as a 120-credit qualification on Level 5 (SAQA ID No: 81866). On successful completion, you will receive a Higher Certificate in Information Technology in Support Services from The Independent Institute of Education (The IIE), a leading registered private provider of higher education in South Africa

 

STUDY FURTHER WITH IIE PATHWAYS

The Independent Institute of Education (THE IIE) offers you the opportunity to start with a higher certificate and progress into a diploma or degree.  There are several pathways offered at IIE Rosebank College that enable access to higher-level qualifications.  Speak to the student advisor for more information. 

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OPEN DOORS TO STUDY FURTHER

Use this certificate as a stepping-stone to furthering your academic career. Once you qualify, you will have the wonderful opportunity of studying The IIE Diploma in Information Technology in Network Management, The IIE diploma in Information Technology in Software Development, The IIE diploma in Information Technology Management or The IIE Bachelor of Information Technology in Business Systems degree through Rosebank College.


 

Minimum Admission Requirements EnglishNotes
​NSC: HC pass with30% 
​NC(V): HC pass with 40% 
​SC: Endorsement –none33.3% 
​SC(a): HC pass withA minimum of 30% in LOLT in NSC/ SC(a) OR with a min. of 33.3% in SC​
​InternationalA SAQA Evaluation Certificate with NSC L4 equivalence with at least 30% or equivalent for English.​
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Senate Discretionary AdmissionsMature Age Exemption​Candidates must have attempted the Senior Certificate or equivalent, attained the age of 23 before or during the first year of registration with three years' work experience and proven ability relating to the proposed programme as well as adequate communication skills; OR Candidates must have attained the age of 45 before or during the first year of registration.
​Recognition of Prior Learning (RPL)​Candidates must demonstrate suitability for admission in terms of Senate's resolution 6.6 of 20 October 2005 which allows for Senate's discretionary conditional admission (if applicable).
​General Education Development (GED) - An USA qualification developed by the American Council on Education (ACE)​Candidates with a GED qualification may be admitted if they have a SAQA Evaluation Certificate with NSC L4 equivalence as well as NBT: AQL  results and have obtained a score of at least 37 for Academic Literacy (AL) and a score of at least 37 for Quantitative  Literacy (QL).


 

Mature Age Exemption:

  • Candidates must have attempted matric/Grade 12, attained the age of 23 before or during the first year of registration with three years' work experience and proven ability relating to the proposed programme as well as adequate communicative skills; OR
  • Candidates must have attained the age of 45 before or during the first year of registration.
RPL – demonstrate suitability for admission in terms of Senate's resolution 6.6 of 20 October 2005 which allows for Senate's discretionary conditional admission (if applicable).

 

If you are an international student, you must ensure that:

  • you have an equivalent qualification to the aforementioned;
  • your equivalent qualification is e valuated by the South African Qualifications Authority (SAQA);
  • you have a valid study visa issued in the name of The Independent Institute of Education (The IIE) that covers the duration of your studies.  ​

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Industry

IT

Programme Type

Higher Certificate

COURSE OUTLINE

  • Client Systems Configuration
  • Computer Architecture
  • Digital and Academic Literacies
  • Help Desk
  • Introduction to Cyber Security
  • Introduction to Quantitative Thinking and Techniques
  • Network Architecture A
  • Work Integrated Learning


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IMPORTANT INFORMATION 

·       To be awarded this qualification, a minimum final year mark of 50% for each module must be achieved.

·       This factsheet is valid for the 2021 academic year only.

  • Free software is available to all registered IIE Rosebank College students. The software includes and is not limited to MS Excel, MS Project, MS Word, MS PowerPoint and MS Outlook, which come with Office 365 bundle. Students can access the software using their RCONNECT email address at FTP//10.118.180.17/

PROGRAMME REQUIREMENTS FOR BLENDED LEARNING

To get the best out of the blended learning experience, you will need a computer or laptop with WIFI, Windows 8.1 or higher, Intel Pentium 4 Processor or higher, 1Ghz Processor or higher, 4 GB RAM or higher, 3 GB of available disk space, and a screen resolution of a minimum 1280 x 800.

 

NB: this fact sheet is accurate at the time of publication.  The Independent Institute of Education (The IIE) reserves the right to alter any of the content prior to commencement of registration due to changes in regulation, policy, market requirements or any other valid reason."