Welcome to IIE RC Assist

IIE RC Assist is an online customer service portal that will enhance your student experience by providing you with the opportunity to log a ticket for a query, for assistance, contract amendments, Student Hub applications, and more.

Academic Operations

Log a ticket under Academic Operations if you have an academic or operational query on assessments, timetables, material or lecturers and more..

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Admissions

Log a ticket under Admissions if you have a query on academic credits, graduation, registration or if you require a transfer or an amendment to your contract.

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Finance

Log a ticket under Finance if you would like to make an amendment to your payment plan or payment option, if you have a query on your statement, a financial hold or overdue account.

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Library and Information Services

Log a ticket with the Library and Information Services if you require assistance from your Information Specialist or would like to make an appointment.

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IT Helpdesk

Log a ticket under IT helpdesk if you require IT assistance or if you have a Learn or connect system query..

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Returning Student New Qualification

If you are a Returning Student and would like to apply for a new qualification - log a ticket here..

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Special Concessions

Log a ticket here if you would like to apply for a Special Concession for completing assessments under exam conditions, for chronic physical and mental conditions or conditions relating to comorbidity in pandemics.

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Student Hub

Log a ticket under Student Hub if you would like to make an appeal, request a remark, apply for a credit, a replacement assessment, a reprint and more.

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Student Wellness

Log a ticket under Student Wellness if you require assistance from your Student Wellness Manager or would like to make an appointment..

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