The Independent Institute of Education (The IIE) offers a variety of quality, accredited IT qualifications for you to choose from. The IIE Higher Certificate in IT in Support Services will equip the student with the skills to provide technical assistance and computer related support in the business environment. Subjects focus on end-user computing, helpdesk support, basic web development as well as business practice and communication. This qualification will offer a technical background in the discipline of network and applications.


Upon completion of this qualification, you can work as a Support or Network Technician or Web Developer.


The skills developed during the duration of this IIE qualification include troubleshooting and problem-solving skills.


  • Support technician.

  • Helpdesk support technician.

  • Network LAN technician.

  • System support 


Full-time: This is a one-year full-time qualification offered by The Independent Institute of Education (The IIE). Full-time lectures take place during the day on weekdays at the following campuses: Braamfontein, Bloemfontein, Cape Town, Durban, Pretoria Sunnyside, Pietermaritzburg Port Elizabeth and Polokwane


The IIE Higher Certificate in Information Technology in Support Services by the Council on Higher Education (CHE) and is registered by the South African Qualifications Authority (SAQA) on the National Qualifications Framework (NQF) as a 120-credit qualification on Level 5 (SAQA ID No: 81866). On successful completion, you will receive a Higher Certificate in Information Technology in Support Services from The Independent Institute of Education (The IIE), a leading registered private provider of higher education in South Africa.


Use this certificate as a stepping-stone to furthering your academic career. Once you qualify, you will have the wonderful opportunity of studying The IIE Diploma in Information Technology in Network Management, The IIE diploma in Information Technology in Software Development, The IIE diploma in Information Technology Management or The IIE Bachelor of Information Technology in Business Systems degree through Rosebank College.


ADMISSION REQUIREMENTS                       

The following is required to be considered for admission:

NSC: HC pass with30% 
NC(V): HC pass with 40% 
SC: Endorsement -none33.3% 
SC(a): HC pass withA minimum of 30% in LOLT in NSC/ SC(a) OR with a min. of 33.3% in SC
InternationalA SAQA Evaluation Certificate with NSC L4 equivalence with at least 30% or equivalent for English.
General Education Development (GED) - An USA qualification developed by the American Council on Education (ACE)Candidates with a GED qualification may be admitted if they have a SAQA Evaluation Certificate with NSC L4 equivalence as well as NBT: AQL results and have obtained a score of at least 37 for Academic Literacy (AL) and a score of at least 37 for Quantitative Literacy (QL).
OQSF QualificationsCandidates with an OQSF Level 5 or N4-N6 qualifications or combination of N3 and SC subjects, or an NSC (FET Colleges) with N3 subjects may be admitted to Higher Certificate Studies.


Candidates must have attempted the Senior Certificate or equivalent, attained the age of 23 before or during the first year of registration with three years’ work experience and proven ability relating to the proposed programme as well as adequate communication skills; OR Candidates must have attained the age of 45 before or during the first year of registration.

Recognition of Prior Learning (RPL)

Where candidates do not satisfy the formal admission requirements for this qualification, The IIE may consider an admission application in terms of the Credit Accumulation and Transfer, Recognition of Prior Learning and Qualification Completion Policy (IIE010).

If you are an international student, you must ensure that:

  • you have an equivalent qualification to the aforementioned;
  • your equivalent qualification is e valuated by the South African Qualifications Authority (SAQA);
  • you have a valid study visa issued in the name of The Independent Institute of Education (The IIE) that covers the duration of your studies.  ​




Programme Type

Higher Certificate


  • Client Systems Configuration
  • Computer Architecture
  • Digital and Academic Literacies
  • Help Desk
  • Introduction to Cyber Security
  • Introduction to Quantitative Thinking and Techniques
  • Network Architecture A
  • Work Integrated Learning



·         To be awarded this qualification, a minimum final year mark of 50% for each module must be achieved.


·         This factsheet is valid for the 2021 academic year only.


  • Free software is available to all registered IIE Rosebank College students. The software includes and is not limited to MS Excel, MS Project, MS Word, MS PowerPoint and MS Outlook, which come with Office 365 bundle. Students can access the software using their RCONNECT email address at FTP//



To get the best out of the blended learning experience, you will need a computer or laptop with WIFI, Windows 8.1 or higher, Intel Pentium 4 Processor or higher, 1Ghz Processor or higher, 4 GB RAM or higher, 3 GB of available disk space, and a screen resolution of a minimum 1280 x 800.


NB: this fact sheet is accurate at the time of publication.  The Independent Institute of Education (The IIE) reserves the right to alter any of the content prior to commencement of registration due to changes in regulation, policy, market requirements or any other valid reason."